課程大綱： Emotional Intelligence (EQ)培訓(xùn)
Introduction
Overview of Emotional Intelligence
Main components
Developing competencies
Managing Emotions to Enhance Work Performance
Self-awareness: measuring your EQ
Communication styles
Self-regulation methods
Creating a plan to raise your EQ
Reading Other People's Emotions
Empathy and active listening
Non-verbal communication
Handling sensitive situations
Developing Emotional Intelligence in Teams
The ideal team player
High performing teams
Giving and receiving feedback
Assessing your team: Team EQ checklist
Working With Others in a Team
Creating shared goals
The DISC behavioral styles
Assessing your behavioral style and preferred style
Participation and collaboration
Using Emotional Intelligence in Difficult Situations
Change management
Conflict in teamwork
The equation of trust
Using Emotional Intelligence to Build a Positive Workplace
Influencing others (motivate, inspire, encourage, and evaluate)
Managing relationships with colleagues
Building team emotional resilience
Summary and Conclusion
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