課程大綱： ServiceNow for Administration培訓
Introduction
ServiceNow at a Glance
Software-as-a product
ServiceNow stack
Tables and records
Preparing the Development Environment
Setting up a MID Server System
Lists, Forms, and UI Basics
Working with filters and searches
Modifying lists and forms
Customizations, Tables, and Fields
Examining UI policies and UI actions
Understanding business rules, scripts, and data policies
Creating a flowchart
Using tables
Working with fields and field types
Creating and deleting tables
Creating an application
User Administration
Creating and modifying users, groups, and roles
Configuring LDAP and SSO integration
Impersonating users
Configurations in ServiceNow
Scripting in ServiceNow
Configuring UI policies, UI action, client scripts, and business policies
Creating and triggering events
Creating and triggering email notifications
Controlling access with ACLs
Creating an SLA
Creating a workflow
System Administration
Creating and modifying dashboards
Creating and reporting reports
Working with catalogs
Troubleshooting methods
Summary and Conclusion
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