Introduction
Lean IT: the intersection of Lean, Six Sigma, and Information Systems.
How economic pressure to reduce costs affect the organization
Proliferation of online transactions
Green IT
What is Waste?
Different types of waste
Waste in IT operations
Principles of Lean IT
Value streams
Services provided by the IT group to the parent organization
Value-stream mapping
Diagramming and analyzing services
Flow
Just-in-time systems and integration
Flow vs waste
Pull/Demand systems
Handling service requests
Exercise
Server provisioning - case assignment
Software development APIs - case assignment
The Challenges of Lean
Resistance to change
The fear of job loss
Fragmented IT departments
Managing cumulative waste across technology silos
Analysis Concepts, Techniques and Tools
Observing processes
Measuring performance
Quantifying innovation
Understanding the key aspects of a KPI
Time as a critical factor in IT
Exercise
Measuring the current state of an IT department
Implementing a Lean IT Strategy in Your Organization
Reference implementations
Adapting manufacturing theory to digital service processes
Value-stream visualization
Kanban cards
Visualizing the digital, intangible and abstract
Tools and techniques
Integration of lean production and lean consumption
Integrating the entire supply chain, including consumption
Exercise
Identifying value streams
Preparing interviews and questionnaires
Creating a value stream map
Deployment and Commercial Support
Outsourcing application development and maintenance (ADM)
Automating provisioning services
Performance monitoring
Exercise
Processing tickets - case assignment
Complementary Methodologies
Agile, Scrum and lean software development
Six Sigma
Capability Maturity Model Integration (CMMI)
Information Technology Infrastructure Library (ITIL)
Universal Service Management Body of Knowledge (USMBOK)
COBIT
Future Rrends in Business and IT
Closing Remarks |
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